TERMS AND CONDITIONS

OUR RESPONSIBILITIES

1.1 Turn around period is normally within 1-5 working days, under some circumstances, it may take longer due to the availability of parts. We will try to keep customers fully informed during this period.

1.2 A repair means the restoration of equipment to working order in accordance with the customer’s fault report and requirements as specified by the customer at the time of contact.

2. YOUR RESPONSIBILITIES

2.1 Any equipment sent to Ellison IT. should be accompanied by a fault report from the customer or a report will be taken when items are dropped of at our premises The information given by the customer is for reference only.  Our own engineer’s examination report will form the basis of the full fault report.

2.2 Customers should backup their data before sending their equipment to us for repair. We cannot accept any responsibility for data loss. We will at the customer request take an additional backup for an additional charge.

2.3 Any equipment kept on site by Ellison IT  for more than 3 months since the initial quotation, or issue of invoice will be scrapped without notice.  A holding fee of £5 per day will be charged to customer two months after the quotation or invoice has been issued.

3. WARRANTY

3.1 We offer three months return to base (RTB) warranty on repairs.

3.2 Warranty will be void if our warranty label has been broken;  the faults are different or unrelated to the original faults;  if the equipment has been modified, opened or improperly handled or if you take your device to a 3rd party after it has been repaired by Ellison IT.

3.3 All software related repairs will not be covered by our warranty.

3.4 Equipment which is returned out of our warranty will be charged the appropriate repair fee.

4. COST AND PAYMENT

4.1 Payment can be credit card, cash, cheque or bank transfer.  Payment must be made before delivery or on collection.

5. DISCLAIMER

5.1 No responsibility for the expiration of manufacturer’s original warranty on equipment that has been sent to us for inspection or repair.

5.2 No responsibility for any data loss during the repair procedure. If we need to reinstall windows, we are not responsible for the loss of any software programs or functions that were initially installed if the customer has not provided original recovery software.

5.3 No responsibility for equipment of an unstable nature which may deteriorate during inspection for repair.

5.4 No responsibility after un-repaired item being taken back or returned.

5.5 No responsibility for returning defective or replaced parts