Ellison IT – Your Trusted IT Support Partner

At Ellison IT, we are completely dedicated to your total satisfaction. With over 30 years of experience in computing and networking, we’ve been providing exceptional service since July 1999. As a family-run business based in Mossley, Tameside, we are always happy to help with any IT needs.

Contact Us
📞 Phone: 01457 832330
✉️ Email: info@ellisonit.co.uk

Our Responsibilities

1. Turnaround Time
   Our standard turnaround period is 1-5 working days, although it may take longer due to the availability of parts. We will keep you informed during this time.

2. Repairs
   A repair means restoring equipment to working order in line with your fault report and specific requirements provided at the time of contact.

Your Responsibilities

1. Fault Report
   Please ensure that any equipment sent to Ellison IT is accompanied by a fault report. If you drop off your equipment, a fault report will be created upon arrival. Our engineers’ examination report will form the basis of the full fault report.

2. Data Backup
   You are responsible for backing up your data before sending equipment for repair. We do not accept responsibility for data loss, but we can offer additional backup services for a charge.

3. Equipment Storage
   Any equipment left with Ellison IT for more than 3 months from the initial quotation or invoice date will be scrapped without notice. A £5 per day holding fee will apply after 2 months.

Warranty

1. Repair Warranty
   We offer a three-month return-to-base (RTB) warranty on repairs.

2. Warranty Conditions
   Warranty will be void if:

   • Our warranty label is broken.

   • The fault is unrelated to the original problem.

   • The equipment has been opened, modified, or improperly handled.

   • The device has been taken to a 3rd party after our repair.

3. Software Repairs
   Software-related repairs are not covered under warranty.

4. Out-of-Warranty Repairs
   If your equipment is out of warranty, you will be charged the appropriate repair fee.

Costs and Payment

1. Payment Methods
   Payment can be made via credit card, cash, cheque, or bank transfer. Payment is required before delivery or upon collection of your equipment.

Disclaimer

1. Manufacturer’s Warranty
   We are not responsible for the expiration of the manufacturer’s original warranty once your equipment has been inspected or repaired by us.

2. Data Loss
   We cannot be held liable for any data loss during the repair process. If we reinstall software (e.g., Windows), we are not responsible for any lost software or functions if the customer has not provided original recovery software.

3. Equipment Condition
   We do not accept responsibility for the deterioration of unstable equipment during the repair process.

4. Post-Repair Responsibility
   We are not responsible for any issues that arise once the equipment has been returned to you.

5. Returned Parts
   No responsibility will be taken for defective or replaced parts once the repair is complete.